All eligible items can be returned for a refund within 14 days of receiving the original order.
Please, pay attention to these badges on items on Product Detail Page, Checkout Page, the Invoice, etc.
The returned item needs to be not used and not worn as upon return to danz.am. When it is not the case, the item can be considered not valid for return and the order may not be refunded or exchanged. In these cases, please, contact our Customer Service team to clarify the situation. All the items will be inspected upon return. After the inspection, if the items are not approved for return or exchange, danz.am keeps the right of not issuing a refund or anything in exchange.
The refunds of payments via bank cards are processed within 2 weeks after we receive back the item and it passes our inspection.
The appearance of the sum on your bank account is under the responsibility of your bank.
The refunds are processed via same payment method as when placing the order.
The items must be sent back in their original packaging. In case this cannot be done, please contact our customer service.
We are not responsible for any items that are returned to us by mistake.
All the exchange, return and refund issues are considered only around the price of the item during the purchase.
The refunds are processed via same payment method as when placing the order.
The refunds are processed within 2 weeks after we receive back the item and it passes our inspection.
All the items will be inspected upon return. After the inspection, If the items are not approved (e.g. absence of receipt, used items, etc.) for return or exchange, DANZ keeps the right of not issuing a refund or anything in exchange.
All the exchange, return and refund issues are considered only around the price of the item during the purchase.
If you haven’t received a refund yet, first check your bank account again.
Second step is to contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact our Customer Support Team.
The sale period is the period announced by DANZ to have discounts on selected styles and items.
If you are not satisfied with the purchased item, and the item is valid for an exchange, you may return the item to us and place a new order of an item you wished to exchange it with. Please, check this section regularly to find out when we start offering exchange services.
We use different shipping carriers and shipping methods to provide you with the best service possible. Depending on where you live, the time it may take for your order to reach you, may vary. Usually, all our orders in Yerevan take from 1-2 days to be delivered, in regions it takes 2-3 days.
